DELIVERY

Shipping Method

MELTRI.COM provide delivery service throughout Indonesia using three types of delivery methods below:

Delivery of goods through the logistics services partners such as JNE, TIKI, MELTRI

Shipping Costs

The shipping fee is determined based on product weight and delivery location. Automatically, our system will calculate the shipping cost and the estimated date the product is received in accordance with the logistics services that you select on the page SHIPPING & PAYMENT process.

FAQ

Q: How do I know the estimated date of the product will be received?
A: Details shipping costs and the estimated date the product is received will be posted on the page SHIPPING & PAYMENT INFORMATION DELIVERY column after you select logistics services.

Q: How do I know if my order is already in the process of delivery?
A: You can find out the status of your order through My Orders column. If the order status is changed to "Order In Delivery" then your order is already in the process of delivery.

MELTRI.COM will also send an email from no-reply@MELTRI.COM if you order in the shipping process.

Q: Will I be able to take the goods directly in MELTRI.COM?
A: Currently MELTRI.COM not have an offline store so making the goods can not be done in MELTRI.COM. Delivery process is done through logistics services JNE, TIKI

Q: What if the goods arrive while no one in the place?
A: If this happens, the logistics services will make the process of re transmission. If the delivery failed for 3 times, you will be contacted by the logistics services.